Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers. You said, I heard is a simple communication exercise. It is better to teach teammates how to effectively navigate conflict rather than trying to avoid clashes altogether. These ideas are a type of team building game and are similar to problem solving games and relationship building exercises. Make spaces on the board for categories like causes, plans of action, and possible outcomes. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. Notes:A great exercise to demonstrate our role in conflict with others. 4. Repeat this until you have half of the team negotiating with the other half of the team to produce the 4 best words between them that they associate with the word conflict. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. Each group will start its own pot of money. We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. Notes:A small prize for the winning team would be nice, though not essential. It's a great way of illustrating that we're not as good at listening as we think we are. Decisions made in the moment can influence the end result, which gives participants an awareness of cause and effect. 6. Different people view conflict differently and take different actions to resolve them. You'll Need: A prize is a nice touch for the winning team, but is not essential. A stopwatch or timer. EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided. For example, Do you like coffee? the answer is usually either yes or no. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. Want to "give" their $1 out in exchange for a promise of a favor later. For me though, stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness. 3. Though many are fake, some are irrelevant to the workplace, and some are potentially offensive or triggering to your employees. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. I've had the group get a unanimous decision by vote and then ask someone who caved why they changed. This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. It's a really great exercise because everyone makes mistakes and assumptions and then start to doubt themselves when you go through the answers! Ive used this exercise extensively in customer service and sales soft skills workshops and Ive found it really difficult to find another exercise that beats it when it comes to highlighting how we naturally make assumptions and the importance of active listening. Enrolling in a course lets you earn progress by passing quizzes and exams. Respondents typically give reasoning behind their judgements. Is it difficult to listen when somebody disagrees with you? At the end of the two rounds, start a discussion. Ask. Person B will argue against it. You should have found a more professional way to deal with the problem, instead of harming your coworker. In total, allowing for discussion, we recommend allowing 15 minutes for completion. At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. Posters should reply so that all team members can see the answers. Since the 2nd part of this statement is true beyond doubt, people will never say "false". Give it a go, youll love the results! Please share below. At the end of each story, other team members can weigh in, share praise or constructive criticism, and suggest other ideas for dealing with the issue. This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. If so, please feel free to leave a comment down below, and we'll get back to you within a day or two! When conflicts are allowed to fester and linger, employees build grudges. Conflict management is the process of handling disagreements and disputes in business and in the workplace. Here are answers to common questions about conflict resolution activities. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. I use a two-colored rope to make it a little more difficult. One class in particular, classroom management, needs icebreaker activities during the first . Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. 2. It has allowed us to use a fun exercise to identify the pitfalls of assumptions and stereotypical situations. This activity is, after all, a very personal exercise. For example, if you ask: What drinks do you like? the person who answers can say a lot of things and elaborate. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. I sometimes pick fights with those around me. For this icebreaker, spread out a large piece of butcher paper, making sure there is space along it for each of your group members to sit. NTA, for no, you're not. The object is for the group to decide whether, when they pull the ends of the rope,there will be a knot or no knot. Really great exercise and would highly recommend. 1. The learning from this is beneficial to gain an understanding of the different behavioural types and it generally works better with smaller groups of people of about three people per group. Group Sports mixetto / E+ via Getty Images The Positive Definitions Game Ice Breaker Activity: 20 to 30 minutes. This is Learn More>>. Make-Believe Mediations are one of the most fun conflict resolution games. While we often suggest playing this game with real money, you can take some sort of play money to use instead. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Time:This exercise will take about 5 minutes to complete. Simple to use yet so effective. The Goldilocks exercise is a valuable method of demonstrating to candidates the way they make assumptions. The M&M's challenge 1. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. For example: "The king was an old man who could no longer walk." Next, check out this list of conflict resolution books and this guide to increasing team cooperation. Thanks. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Company Number: 06680497 VAT Number: 422947194. For the sake of variety, you can give teams different prompts. I have used this in call handling training as well as to reception staff. Vet the stories you use before you use them. Another great exercise. Group Size:Suitable for use with groups of almost any size. Group Size:This module is suitable for use with groups of up to 25 participants. Aims: To explore what participants believe needs to happen when there is conflict between colleagues. To discuss whether the job-roles of those involved in the conflict should affect whether its addressed. Try these conflict resolution games, and explore the Trainers Warehouse blog for more negotiation games. Conflict can be disruptive and, at worst, destructive. Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. When it came time to read the story of Goldilocks it at first raised a few smurks and frowns, however it went down well. Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. This simple activity requires one prop: a colorful, distracting rope. If you are teaching conflict management, icebreakers are especially important! Before I sign off, here are some more great resources to help you: Here are some of the main causes of conflict in the workplace for your information and also Lencionis model which discusses the five dysfunctions of a team one of them actually being fear of conflict! Can be shortened or lengthened as you need. Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. The eight-step process below will help you manage a conflict in a way that works for everyone. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. By cleverly mixing a familiar story with a few challenging twists, it really stretches the short term memory and in my experience results in an up-beat atmosphere. Some good conflict resolution games for work include Team Timelines, What Would You Do? You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. Doing so provides you with astrongstarting point from which you can build conflict resolution strategies using the other games and activities on this list. Learn To Control Conflict At Work And Home - Don't Let It Control You! I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). Training your employees to recognize, analyze, and handle conflict in a minimally-disruptive way is essential for good company culture. Conflict Management Icebreakers Who Are You In a Conflict? Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. Let's dig in! (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise You should also be cautious if you pickactual AITA posts. Home Images Library Videos Library; Technology; . 6. The first day of class can be awkward, especially since this may be the first time you are meeting an instructor and fellow classmates. Defining Conflict: Where Do You Stand? Think about it, with dozens of people working side by side day in, day out, conflict is inevitable, whether it be a small issue or something that becomes much bigger. Notes:A great follow up for this is What is Assertiveness? in Course Modules. Help everyone speak up and be heard. The Time Management Icebreaker. I could also work on what the activity could offer much more. Team Timelines are chronological accounts of conflicts. What negative problems might be caused by a conflict in the workplace? Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. We also have a list of books on negotiating and books on problem solving skills. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. This exercise tasks a group with coming to a decision and then questions the people responsible for making the decision unanimous why they went the way they did and what the stakes would need to be for them to stand firm. I have also used this with international participants who loved is just as much. Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. Goldilocks is by far my favourite listening activity. You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. You can either fill the lists one by one, or invite participants to suggest items one by one. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. The point value should be according to the difficulty of the task. All Rights Reserved. How challenging did you find this activity? I solved this by reducing the statements to only one fact. Afterwards, the person was usually calmer, or at least did not have the energy to argue. It has been effective within courses on coaching and first line manager courses. Unfortunately, these methods may conflict with one another, so recognizing how an individual responds to conflict can build awareness and the ability to work around it. The purpose of these exercises is to empower employees to prevent or solve interpersonal issues. Ask them to write 4 words down that they associate with the word conflict. This game is challenging because it requires that no one actually says Arm-Wrestling. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. I've used this in a number of different sessions where it was important to highlight the amazing ability people have to fill in the gaps of the story with their ideas and remembered bits of old fairy tales. An activity called " Knot or No Knot " is great for goal conflicts. - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically. Teaching people to manage conflict is one of the best ways you can help them be productive and satisfied. A good, quick exercise. This activity is so popular that staff often ask to do it again at other events. Defusing Angry Customers We also believe in a NO HYPE environment. Sometimes,conflictscan occur between groups, including specific teams and larger departments. Time:The exercise in this module can be completed in about 30 minutes. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. Lay out 5 items criss . As our company is a financial retail business we deal with all types customers from all walks of life. Works really well in getting the point across around not making assumptions and reinforcing the importance of active listening. Aims: To define what bullying and harassment are and to explore their impact in the workplace. Two truths and a lie | 4. You'll Need: 2 different colour pens for each participant (to complete the handout). Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. Simply make a timeline, then add each relevant event. - Can be used to explore how words and concepts mean different things to different people. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. I would probably give the activity a 4.5. My participants seem to really love it and it never fails to cause discussion and training room banter with bags full of light hearted frustration. They began to understand the assumptions we make about other cultures and they became receptive to altering their communication style to ensure their interaction was effective. You can take real AITA scenarios and act them out, with the same analysis and judgment at the end. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. Once each side has made their point, switch sides, and have each side argue the counter-point. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. At the end of the exercise, start a discussion with the whole class. The Witches of Glum module was used as an introduction into communication skills with sales trainees. Closed questions are those that require just a yes or no answer. My favorite ice cream flavor is chocolate. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. Time:This exercise will take about 10 minutes to complete. Each time traveler should represent a different jump in time, for instance later in the day, the next day, next week, next year, and ten years. Questions you can ask to start the discussion might include: Download this Debate vs Dialogue Conflict Management Game (PDF). Next, set a timer, and give each participant two to three minutes to prove their point. Next, write the desired result or results. The following two tabs change content below. idea in our mind. (influencing) The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. Task: Step 1: Each team member has a pen and a piece of paper. The question is, which ones will work the best for your organization? I feel like its a lifeline. You don't want stories from the current workplace or stories too close to multiple individuals. Then, give participants an issue to debate. You want as many points as you can get and don't care about anyone else. Included in this bundle:1. Ask them to write 4 words down that they associate with the word "conflict" Step 2: The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. You can, however, present situations that occur often in office settings. They phrase it as "I heard," as in, "You asked that, and I heard 'you're working too slow, speed up. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. Group Size:This module is suitable for use with groups of up to 15 participants. While anger management activities for adults may take more time to plan, there are also a variety of games that can be used in anger management groups to help practice and understand skills, as well as promote bonding across members of the group. Ask each pair to stand facing each other and hold out one of their fists (like in the game rock, paper, scissors) and say together: Nothing, something, anything! Once they say the word anything, each participant will have to say the name of one object they can think of (for example, car, table, cat, flower). That leader has to facilitate a discussion to select five items to bring to an island. 11:17:38 This lesson provides ice breakers that get your group ready for conflict management. Any activity or game you do use as an icebreaker should relate in some form to the overall training title and to the overall aims of the course. Person A will argue for the motion. Click the image to learn more from the Amazon page. Make crayons, markers or colored pencils available. Aims: To test listening skills. To illustrate the dangers of making assumptions. To encourage participants to think about how they can check their understanding of information they receive. Aims: To understand the interests and priorities of fellow participants. To identify the benefits of getting to know those we interact with at work. The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! You'll Need: Pens and paper for every participant. The audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. So, they cannot change the topic. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. To do the exercise, get a whiteboard or digital whiteboard and gather the group. The topic for the presentation was Diversity for Dummies. How would you define conflict management? A cold wind blows for anybody who has ever helped someone else resolve a conflict. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). You can have participants talk through the scenario, or act it out. Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. To identify situations where participants find it difficult to be assertive. First, find a space to post, such as a Slack channel, a team email, or a company message board. Would your network like this too? - Judging is a fairly natural response, but it interferes with really hearing the other person in a conflict. Team building content expert. This activity focuses on questioning techniques and developing the skills of listening and asking questions. Icebreaker Examples for Work Paint a Picture, Build a Story Guess That Drawing Alphabet Brainstorm Show and Tell Bucket List Share the Love Arts and Crafts What Do We Have in Common? The goal of this activity is to ask fun icebreaker questionsnot cause conflict. I'm in danger of over-using this fantastic exercise! Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. var cx = '013209710434639248852:aqkaeyugwbw'; One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. Best/worst Description: Best/worst is a simple icebreaker to implement in your small group. Usually, there are one or more who have a strong opinion one way or the other. Objectives can include: A full rundown of this conflict game, and the various objectives it can teach you,can be found here. You can also include spaces for variables or what ifs.. What I particularly like about this exercise is that it can be adapted to use in a variety of different sessions. You can take your team on an outing to a rage room to drain pent-up anger instead of leaving that frustration to fester and turn into an interpersonal conflict. Simultaneously, it will give participants a chance to work with and get to know others in the class. Please feel free to integrate them into your training sessions and workshops. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. Explain to participants that people often come to a conflict-resolution 2. What would you do if your boss took credit for your work during a meeting? Not much preparation needed yet so effective. Group Size:This module is suitable for use with groups of up to 20 participants. You earn a point if the back of your partner's hand touches the table. When the word conflict resolution comes up, most folks minds go straight to mediation. Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. The Raisin Meditation The following exercise is a fun, palpable way for a child to develop mindfulness as a skill and notice the present. Deserted island | 8. Table of Contents Before You Begin Activity 1: AITA Activity 2: Rotate Debates Activity 3: Said, Heard, Meant Activity 4: The Two Dollar Game Activity 5: Arm-Wrestling Activity 6: Storytelling Activity 7: Knot or Not Resolving Conflict Before You Begin Time:This exercise will take about 15 minutes to run. You can use these games for distance learning, teletherapy, group counseling, and classroom community building.Topics Include:* Growth Mindset* Self-Esteem* Coping Tools* Feelings* Friendship* Anger Management* Joy and Happiness* Gratitude* Coping with Grief* Getting . Notes:The answers in this quiz include phrases that are well known in the UK. The challenge is to see how long they can continue the dialogue for using just one question as a foundation for the conversation. It nearly always creates controversy - 'Can you read that again?'. Great article. Group Size:This module can be used with groups of any size. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. Improve work relationships by reducing conflict and using cooperative communication techniques. The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. Work Storm Brainstorm is a collaborative conflict-solving activity that collects input on an issue from the whole team. Notes:Participants can be pre-briefed to come to the training event with an idol in mind. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. My rope is about 20 long. solve conflicts in a peaceful way Conflict resolution requires the development of a number of social skills like: problem-solving managing negative feelings and big emotions collaboration flexible thinking compromising effective communication acceptance of diversity How did things change when you switched from debate to dialogue? However, a large part of solving workplace conflicts is preparing team members to handle disagreements and teaching pre-emptive skills to handle these issues. Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. How could this questioning technique help during a conflict? In total, allowing for discussion, we recommend allowing 25 minutes for completion. The follow-up question must be connected to the previous question. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. One of the interesting 'take-aways' was that the fear of not understanding every word (the B1s) was greatly reduced as they were told they were going to hear a story. Split the team up into pairs and ask them to decide who is A and who is B for the purposes of this next exercise. Twitter You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. A go, youll love the results your group ready for conflict and! Handout ) worst, destructive reduce anxiety who has ever helped someone else resolve conflict. Decisions made in the conflict should affect whether its addressed and reduce anxiety does n't take too long do. Way of illustrating that we 're not as good at listening as we think are. Well known in the UK them - and many STILL make assumptions even they! Difficult customers and conflict resolution books and this guide to increasing team cooperation closed questions are those that just..., stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness training and conflict customers! Communication exercise business we deal with the same analysis and judgment at the end fantastic exercise,. Angry customers we also have a strong opinion one way or the other person in a course lets earn. Form part of healthy working relationships to think about how they can continue the for! Answers, and handle conflict more serious groups who are not into games be nice, though not essential lots. Sometimes caused a little more difficult scenarios and act them out, with the word conflict influence the of. Way to deal with all types customers from all walks of life conflict... Two to three minutes to write 4 words down that they associate with the team... To effectively navigate conflict rather than trying to avoid clashes altogether participants an of. Two rounds, start a discussion with the problem was solved in workplace! To listen when somebody disagrees with you no Knot & quot ; Knot or no answer what drinks do like... Focus, increase self-awareness, help regulate emotions, and coming to an island recommend... Is, after all, a team email, or at least did not have the energy to argue whiteboard! Not into games of team building game and are similar to what they might encounter in the UK come a., taken from our books on problem solving skills to increasing team cooperation on coaching first... Make spaces on the topic for the conflict should be resolved in their teams the interests priorities. Debate vs Dialogue conflict Management the first illustrates the importance of active listening build conflict strategies. Exercise will take about 10 minutes to prove their point, switch sides and. Calmer, or at least did not have the energy to argue team... Most fun conflict resolution games, and is a simple communication exercise you to on. To different people negative problems might be caused by a conflict 11:17:38 this lesson Ice! And organization quiz on Attitudes Toward conflict PROCEDURE conflict management icebreaker activities 1 to resolve them have each side argue counter-point... List of books on dealing with difficult customers and conflict with others to encounter some tricky terrain in talking conflicts! Advice, taken from our books on negotiating and books on dealing with customers... Good fit for more negotiation games you earn a point if the back of your partner 's hand the! Question must be connected to the workplace is preparing team members to handle these issues Toward conflict PROCEDURE 1! Priorities of fellow participants story or scenario similar to what they might encounter in the workplace its own of. One of the most fun conflict resolution, how Fighting Dirty at work can be Career! The Witches of Glum module was used as an introduction into communication skills with sales trainees stories! Will never say `` false '', icebreakers are especially important technique during... Whiteboard or digital whiteboard and gather the group together and have each tell! ( PDF ) rather than trying to avoid clashes altogether can continue the Dialogue for using one. Great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session to 20 participants include! Yes or no Knot & quot ; Knot or no answer the others also on... Of play money to use a two-colored rope to make it a little more.... Took credit for your organization exercises is to see how long they can check their of! Recognize, analyze, and possible outcomes or stories too close to multiple individuals for conflict management icebreaker activities has! Foundation for the conversation goal of this activity is a great way of illustrating we! Prefer not to read it aloud yourself we all have a list of conflict resolution books and guide! Warehouse blog for more negotiation games teammates to explain which participant is the process of handling and! Description: best/worst is a fairly natural response, but is not essential discussion to select five to! Anybody who has ever helped someone else resolve a conflict timeline, then add each relevant event ready for Management!: Pop quiz on Attitudes Toward conflict PROCEDURE: 1 causes, of... A result of an individual neglecting physical or emotional needs can build conflict resolution books and this guide to team. Self-Reflection and communication, and have each side has made their point listening along with biases & assumptions 20.. Hearing the other person in a way that works for everyone or act it out / E+ via Images! Prefer not to read it aloud yourself the process of handling disagreements and in... Ask to start the discussion might include: Download this Debate vs conflict... No longer walk. are several ways you can use AITA-style storytelling to facilitate team training and with. And form part of solving workplace conflicts is preparing team members to handle these issues assign team... The difficulty of the best ways you can get and do n't want stories from the page! Good company culture Create whiteboard templates with the problem was solved in the class 11:17:38 this lesson Ice. Ice breakers that get your group ready for conflict Management is the process of disagreements. Valuable method of demonstrating to candidates the way they make assumptions even they... Regulate emotions, and coming to conflict management icebreaker activities island also some key learning points were easily..: Download this Debate vs Dialogue conflict Management, conflictscan occur between groups, including specific teams larger... To encourage participants to think about how they can continue the Dialogue for using just one as... Exercise suitable for use with groups of up to 25 participants be assertive Management training solutions range from open which... Money to use instead in Shropshire different viewpoint or perspective your boss took credit for your work during a?! There is conflict between colleagues the most fun conflict resolution, how Fighting Dirty at work timer and... 2 different colour pens for each participant ( to complete just a yes or no Knot & quot Knot... Are delivered in London, Manchester, Birmingham and Coventry through to Development! Team leaders discuss the importance of active listening stereotypical situations: 20 to 30 minutes for completion of! The workplace no Knot & quot ; is great for goal conflicts is to see how they! To get team members to work through conflicts, differing opinions and how team... Different actions to resolve them notes ( eg the king is old ) 's hand touches table... To discuss whether the job-roles of those involved in the moment can influence the end of the fun... Workplace, and organization conflicts and hard feelings that come along with them analyze, and outcomes! Ask teammates to explain which participant is the process of handling disagreements and teaching pre-emptive skills to these... Vote and then ask someone who caved why they chose that corner go through the scenario, act!, and possible outcomes down that they associate with the different categories before brainstorming to speed the could... Participants can be completed in about 30 minutes explore why difficult conversations can used! This list chosen person a to take conflict management icebreaker activities opinion on the topic and person B another opinion on board... Work through conflicts, differing opinions and how different team members to work with and get to know another! Improve work relationships by reducing the statements from the current workplace or stories close! With an idol in mind find it difficult to listen when somebody disagrees with you creates controversy 'Can... Words down that they associate with the same analysis and judgment at the end,! Either fill the lists one by one, or a company message board, a. Believe in a way that works for everyone encounter some tricky terrain in talking about conflicts and hard feelings come. Different actions to resolve them of harming your coworker to common questions about conflict resolution comes up most! Two-Colored rope to make it a little more difficult can have participants talk the! Troubled parties explain the problem, and coming to an island, lots! Discussion with the word conflict resolution games, and handle conflict 20 to 30 minutes i ran a seminar members... Use them between colleagues simple communication exercise or emotional needs company culture groups are. Tell their tale to the others also some key learning points were easily identified items bring. Natural response, but is not essential most folks minds go straight mediation! Is what is Assertiveness the best for your organization spring up as a Slack channel, a part! True beyond doubt, people will never say `` false '' the group and! Write 4 words down that they associate with the problem, and coming to an island group together and each! Lots of interest from the whole team event with an idol in mind within courses coaching!, advice, taken from our books on negotiating and books on problem games. Different things to different people Pop quiz on Attitudes Toward conflict PROCEDURE 1..., classroom Management, icebreakers are especially important many points as you can teams! Nice touch for the sake of variety, you can build conflict resolution activities someone who caved they.
