mercari seller doesn't rate

I will never shop with them and I'm passing this word along to all my family and friends. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). I had to request. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Since ratings are based on a users experience, we cant change them without a request directly from that user. Please don't rate the seller before your order is delivered. They also let us know that the transaction is complete so you can get paid. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. To keep you safe, we ask that all transactions take place in the app. It is truly an awful shopping experience! There isn't any. The faster we all get paid! Do not truest or sell or purchase on Mecary! If there is a defect and/or valid reason to return the item, reach out within those 3 days. Return request made more than 3 days after received. They have everything and you can get it at a low low price. However, retailers do not always oblige.Jun 5, 2019. Been on Mercari for about 18 months; eBay for 22 years. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. There's also a $2 fee if a direct deposit transfer is rejected by your bank. Nothing from the seller. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. They approved return for no reason after "reviewing " it for 15 minutes. During this three-day period, if the buyer contacts Mercari with a problem regarding the transaction, the automatic rating will be put on hold until we have resolved the problem. As far as I can see I dont have any cancellations mentioned on my profile. Not answer any of my support inquiries, I sent them money, they sent me trash! After they rate, well let you know so you can rate them, too. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros No refund provided for clearly broken purchase. We also collect your IP address when you use Mercari. They basically take no responsibility! He then refused to sell to me or accept text messages. Keep up the good work. Stay Away From Anything Thats Too Cheap. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. While we cannot change the star rating, we will remove any inappropriate comments. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. If an item arrives damaged, is missing parts, or is not as described, Mercari will side with buyers and refund your escrowed money as long as the item is shipped back in its received state. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. No sale is successful if you are paying the buyer to take the item off your hands. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. What does setting interrogation succeeded mean? I missed the 72 hour policy. Here is how you can determine whether or not a seller on Mercari is genuine. Were happy to help. I get busy with other things and I just forget. Thank you for all of this helpful information. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Take it off and relist later? An example of data being processed may be a unique identifier stored in a cookie. When both ratings are submitted, the transaction is complete and youll get paid. Not sure were they are actually located! Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Tap YES to confirm. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. Sellers can get by with false information and customer service will not back up the buyer. ago Write your feedback in the comment box. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. i'm so pissed i have emailed them so many times!! The fast and easy way to sell or buy almost anything. You can easily check to see if you have any coupons and when they expire by going to your profile > Settings > Coupons.. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Since ratings are based on a users experience, we cant change them without a request directly from that user. Mercari does not protect the buyer! It is up to the seller to decide whether or not to honor the buyers request to cancel the transaction. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. Look at Profile Badges. Cookie Notice Weve got you covered. Mercari will confirm with the seller that they havent shipped the item. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. My first, and only experience, as well as it being my last, was pathetic. Communication is key. This happened on multiple occasions, and customer service is horrible. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Effective November 1, 2022 Mercari needs investigated. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. Many are vintage and new or minimally used. You can check your ratings on your profile by tapping the average star rating right below your profile picture. If I could rate it a zero I would. How do you know if a seller is legit on Mercari? 25% from a day low at JP2039. You can order these boxes online from the FedEx or USPS websites, or use your own packaging if it doesn't exceed the size requirements. I know what the perfume is supposed to smell like. Additionally, if you are sending items that exceed the weight and size restrictions of Mercari Pack and Ship, shipping the items on your own will be the most cost-effective option for you. Review changed to '1'. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? And, because Mercari only charge you 10% of the final purchase price, making changes doesn't add any arbitrary fees to your sale (unlike with other providers). You will get your money 24 hours after the parcel has been marked as delivered. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. How many days does a seller have to ship on Mercari? Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. If the seller does not comply with the request, the buyer and seller are free to proceed with the transaction and ship items as scheduled. This post was really helpful. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. If they run into any issues, they can contact us through the help center. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. I made several purchases that went smoothly. The IRS would like to know where all this money is also? After doing that I still can't touch my money. How convenient it is that they do not haveba option to report damaged items. If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. Service 642 Value 571 Shipping 572 Returns 557 They just kind of remain in limbo. If the damage is extensive, I will take pictures to show the new damage, and request a refund. Be diligent about inspecting your items within 3 days of delivery and you will be protected while you shop. Selling online has been my full-time job since 2007. As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. This psychological tool is crazy effective at boosting sales. Fool me once shame on mefool me twice, now I wait 7 full business days. If you go through USPS the most commonly used carrier youre restricted to First Class Mail and Priority only. It makes money by taking a commission from each successful sale. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Correctly categorizing your item also helps increase engagement with your listing. Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? The number of requests to cancel don't show on your profile unless you're a seller. (Ill update this section if/when they become available). I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. Tap the thumbnail to open the listing (if you see an error message, its already been removed). I go days without rating buyers.. usually do it in batches. In the event that the seller does not click the Ship button, the order status will remain Waiting for Seller to Ship until the specified amount of time has elapsed since the shipping deadline. Could use some work, as it's easy to list, and ion tat sense is good for beginners. All rights reserved. 855-464-7482 website is mercari.com and email is contact@mercari.com If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Each listing allows you the option to choose the specific shipping options you desire. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. To make sure that a seller is legit, see if Mercari has verified them. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Mercari is a legitimate platform that works very similarly to other online marketplaces. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Mercari- a place where you can find just about anything you can think of. Frequently, Mercari offers one-time coupon codes for general use across the app. Why do sellers not ship or end up canceling an order on mercari? Have u addressed any problems listed? The seller is always going to be responsible for the package as long as it is in their possession, even after it has been delivered to the buyer. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. They're actively posting new items and being active on the app. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. What happens if the seller doesnt ship in 3 days on StockX? "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. Mercari gives sellers unprecedented access to potential buyers. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. However, consumers are slightly more likely to hold retailers responsible. And it's costing YOU in unnecessary fees. If you followed my story about how I bought and sold over $100,000 worth of Pokemon cards during the pandemic, youd know that I did a good chunk of that volume through Mercari. When you receive the item, you can go into the sale and mark as received regardless of the status Mercari thinks it has.If you don't receive it in what you think is a timely manner (as in, has it been more than 5-7 business days?) If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. Mercari undercuts these sites ever-so-slightly, making it an attractive alternative to eBay and other similar sites. Does Mercari require tracking? I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. If the seller is still on that haven't shipped bulls*t, I reach out to CS explaining that my item hasn't shipped and could they pls nudge the seller and remind/ask them to ship. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. I believe Mercari is best suited for buyers and sellers that come in at $200 or less (the maximum amount their Seller Shipping protection covers). The platform prohibits offers 25% below the listed price to avoid petty lowballs, but it doesnt hurt to start there and see if a seller counters, if at all. I attempted to make a purchase from Mercari.com. . If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. Terrible customer service towards sellers. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. kingkmke21 4 mo. Mercari has a host of problems as a site. Take your money elsewhere! Your money will be returned to you, however, it may take up to 5 business days for the funds to return to your account or card.Dec 17, 2021. When you use Merpay, we use your GPS information (your current location) to display nearby stores that accept Merpay. Stay away from this site or you could lose everything you paid. I would recommend being very careful shipping to any PO boxes. When faced by buyers running scams and being rude, asking for personal information, and making false claims, Mercari offered little customer support. Mercari charges a 10% commission on the total order amount. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Often Ill hear back within the hour. We do so with the added convenience of not requiring you to sign up for a separate processing account. A personal finance nerd on a mission to help DollarSprout readers make and save more money. In essence, you have the ultimate buyer protection when using Mercari. first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. Look at Profile Verification. Interesting question and there are many answers: 1. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. Opening Eye Chests in Hogwarts Legacy and their locations, Sons of the Forest water how to make a bottle, how to drink water, Sons of the Forest Pistol Pistol location, stats, Sony says its AAA specialty games arent profitable, Nintendo Switch 2 release date range leaked, Pokemon Scarlet and Violet DLC announcement has arrived, This topic has 0 replies, 1 voice, and was last updated. There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. Second, don't enter the dimension of the box IT'S OPTIONAL. I'm sick of paying outrageous shipping fees. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? Lastly, make sure to track your expenses and document your earnings. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. How Many Protons Does Beryllium-11 Contain? I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. Save your time and money and go with poshmark, Poor Response to Question on Shipping Charge, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! There are no current coupon codes available at the time of writing. This is not a thing. Mercari itself is a legit e-commerce marketplace to buy and sell products. Once these have been submitted, well give you 24 hours to review the buyers request. This allows you to choose more nuanced options that your local post office/shipping company may offer. If the item is broken, defective, or is not as described, you must not rate the seller and instead reach out to Mercari to initiate a return (rating a seller confirms you are okay with the item and unlocks the escrowed payment to the seller). If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. This means that if you sell a $100 item, Mercari takes $2.90 + $0.30 + $10 (the seller fee) for a total of $13.20. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). To me after using three other selling-buying platforms. Look at Profile Badges. I thought Mercari would do it automatically, nope. No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). With more than 644 customer reviews, the company has an A rating with the BBB. There is no code entry necessary. openpose smpl. Thats ridiculous! Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. Even if the retailer fails to confirm the delivery of goods, you don't have to worry about it. Third, if the buyer requests a specific carrier work with them. When I placed an order there was a $4.25 shipping charge. After some review I realized I'm just one of many victims of this scam. You're much better off selling things yourself than using this horrible awful app. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. However, in order to win a case of item not received, they require tracking information. How long does a company have to ship your order? If the seller still doesnt ship after 6 days, we cancel the purchase. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. Most often I see $5 off coupons hit my account several times a month. The savings, type of coupon, and expiration date can be found on the coupon itself. Tip for consumers:Buy at your own risk! I'm Ben. Buyer's beware this site sells fake merchandise! But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? Is there a reason you want them to rate you back? These compliments will be visible to your future buyers and sellers. Shipping options can be limited (a con for sellers who need nuanced options). It is illegal to keep anyones money! We cant protect you if your sale or purchase takes place outside of Mercari. Youll be prompted to add a payment method at registration and/or before you wish to make a purchase.

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