Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. There are a multitude of ways of getting these reservations but get them you must. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. Note that for regional (i.e. Choose the offer and the service you prefer, or click on OTHER OFFERS. You'llneed to pay a small exchange fee of 15 per Pass. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. (Venice - Milan ; Florence - Naples ; Naples - Rome). Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Log into your account. La carta plus sar caricata sulla tessera? What am I missing? , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? Sorry, our virus scanner detected that this file isn't safe to download. Changes, refunds or class and service upgrades cannot be made. Keep in mind, adding to the app the trip/train is not a seat reservation!. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. Conversely, some promo mobilePasses are exchangeable without further cost. The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Select Reset console. That sweet spot is impossible to identify with 100% accuracy, Im afraid. Does anyone want to come over right now for free items, bells, etc? Detailed steps to turn off Activation Lock are as follows. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Used your Pass at least once? Just dont want us separated. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. WebI-Pass Transponder Registration & Activation Create I-Pass account. You have already subscribed to this newsletter! Reset and keep my games Changes: 1. What operations can I carry out using the Trenitalia App? Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. Your email address will not be published. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. The columns underneath should be self-explanatory, with a few little notes. Enter your username or e-mail address. Hi, Mario This isnt the Trenitalia website; I dont work for them. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. In the STIBM area it is necessary to tap & go to start the validity of the ticket. Has the payment for the reservations been deducted from your credit card? The pass is personal, non-transferable and nominative. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. Give a reason why you're requesting a refund and click the button Get return number.. Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) The age limit for that is the day of their twelfth birthday. Choose the ticket that best suits your needs; 3. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase How else can I purchase / renew an electronic season ticket? - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Only you and moderators can see this information. Within what limit can I use my one-way ticket to Milano? Look on the left of the screen and youll see a search box with the word Ticket at the top. Everything you need to do with Trenitalia can be done through the app. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. So, if you are logged in at the time of change, you must first log out. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. Learn more. After you accept the refund conditions, you can go ahead and cancel the reservation. Log into your account. Give back to the Community. Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit. I then get a QR code for that journey when I View Ticket. Again, I have to choose the my journeys manually. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. It is anonymous because it does not require any profiling. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. WebA Eurail pass must be activated before it can be used. To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section. Select Profile & system > Settings > System > Console info. How much is the standard refund? Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. Come posso acquistare online l'abbonamento IVOL? based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? If trains regularly sold out they would be useless. Just have a look at tomorrow on Trenitalias site. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. Children aged 4 to 11 years inclusive: 15 euro. The QR codes in the app are NO reservations!!!!! Step 2. How do I enter the CartaFRECCIA number in the profile? Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. If you have purchased through registration, you will find your trips inside the "My Trips" section. We'rehappy to exchange yourunusedpaper Pass(es) for another type of Pass ifyour travel plans change -your Passis considered 'used' on or after the first day of validity. 2. . However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. No. I know Trenitalia assigns seats for this train. Log into your account. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain . If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. Multi-day tickets do not expire before validation. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website.
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