Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Now, a week ago I reached out to them regarding the change. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. Companies can ask for reviews via automatic invitations. Please email us at investigation@chatdeal.com Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Yours sincerely, !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Best flights for your dream destination. The people are polite (even when I am not) but incompetent. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. They are a worthless part of the travel industry, Dear Valued Customer, Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. Hope you enjoyed booking with Amber. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. They do not know how to do this. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. 7.8 Comfort. Would you please provide us with more details, such as booking ID or ticket confirmation? ChatDeal Service Team. Thank you. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Have more questions? Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Kind regards,ChatDeal Service Team. i want send court notice. Please email us at investigation@chatdeal.com Documents 2 . 3 Mar 2023 Friday. Don't ever book with Chatdeal. Tip for consumers:Stay away from these bastards! On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Not a happy customer, Dear Diana, Hope you enjoyed booking with Kyra. 7.8 Boarding. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Book easily, Fly anywhere! For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. ChatDeal Service Team. Kind Regards,Chatdeal Team. Dear Indriana,We were thrilled to read your 5-star review of our service. Dear Chris,Your review is very concerning to us. I reluctantly booked through kayak via this company. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Chatdeal Team. They are very clear and fast. unacceptable! Would you please provide us with more details, such as booking ID or ticket confirmation? Kayak and Chatdeal are a middleman who can add no value. The last person i spoke with was very helpful. Thank you for the fabulous service!! I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Greg was amazing and super helful. I have not received any more emails from ChatDeal. please help. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Thanks Crystal! Thanks Jenny! Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. They have the worst customer service I have ever seen. As a matter of policy, BBB does not endorse any product, service or business. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Our dedicated staff will be pleased to learn of your high praise. Bundles and Additional Services 3 . Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds They work very diligently and it will provide them with great encouragement to keep doing what they are doing. How dares she? Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. ChatDeal Service Team. Well automatically check for price drops 72 hours after you book. There seems to be no advantage whatsoever in using their service. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. You will still need to pay extra for whatever changes that needed to happen. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. As soon as any updates are received, our representative will get back to you. Special Services 4 . All emails bounced. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Back to Help & Customer Service Special Services. Dear Phuc, Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. We apologize for the difficulties encountered with your reservation. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. I reluctantly booked through kayak via this company. I've still got the chat box open but she is not writing me back. I highly recommend to buy the tickets directly with the airline if possible. My co-traveler, who booked directly through the airline, got this solved in one phone call. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Please email us at investigation@chatdeal.com Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. Two thumbs up. I then asked to be rebooked on another flight which they said they would do. will be using Chatdeal again and I hope its always with Enzo! Was this article helpful? Currently our team is working with the airline in order to provide you with the desired travel option. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. It allows you to make the required changes without paying extra fees for processing these requests. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Stay far away from them both. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Kind regards, Changes, Cancellations & Refunds 9 . As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. You'll be stuck with a headache and a horrible experience. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. Found out about cancellation by checking directly with airline. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. Chatdeal. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Book easily, Fly anywhere! Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Bundles and Additional Services 3 . I will certainly be careful never to deal with ChatDeal again. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. A support bundle needs to know what to collect and optionally, what to analyze. Enzo made the experience great. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? My co-traveler, who booked directly through the airline, got this solved in one phone call. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. 7.9. Chatdeal Team. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Kayak - $216.40. It's now Aug. 8 and still no feedback. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. But the more people who know about this scamming company the better. Dear Anthony,Amazing feedback! I think the best way to describe them: Cheatsdeal. Kind regards, You never get the same person twice. International Association of Better Business Bureaus. Attempted to email original agent, that bounced. It sucks! She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. What phene number i can use to call a customer service? We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Tip for consumers:Use the service at your own risk. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Anyone can write a Trustpilot review. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. I absolutely would not use this service. 7 out of 7 found this helpful. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Passenger details 6 . Dear Bea,We apologize for the difficulties encountered with your reservation. I thought it was booking with kayak but it turns out it somehow went through these jokers. I would not recommend this company to anyone. Frequently asked questions. ChatDeal Service Team, Dear Nana, The people are polite (even when I am not) but incompetent. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Kind Regards,Chatdeal Service Team. Chatdeal.com. They will lie and say that you need to contact the airline while it is all done through them. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. NEVER EVER AGAIN! Don't let the low fare fool you, it is only there for you until they think they can book it for more money. It feels predatory. 2023 Trustpilot, Inc. All rights reserved. Dear Kaushik, Best flights for your dream destination. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. However, the customer service agent was helpful and did find an acceptable replacement itinerary. we'll be in touch soon. Dear Albert,Amazing feedback! Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Your review is very concerning to us. Best flights for your dream destination. She was prompt in her responses and seemed to care about my dilemma. I absolutely would not use this service. This is defined in a YAML file. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Avoid this and avoid Kayak for even using them as a partner! Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. They all did the best they could to get me the best offer. Kind Regards,Chatdeal Service Team. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Changes, Cancellations & Refunds 9 . Special Services 4 . I'll definitely use Chatdeal again! Never again! Top 5 airlines serving from Illinois to Ireland. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Never get a callback total scam. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. One day before the trip my flight got cancelled. Its common for price changes to happen. DO NOT USE KAYAK OR CHATDEAL. Passenger details 6 . ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Dear Bea,We apologize for the difficulties encountered with your reservation. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Tip for consumers:Use expedia or anyother reputable company. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Here are 8 tips for writing great reviews. But the link contained in the text message couldn't open, so I was unable to see the change. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Well guide you through the process. We use dedicated people and clever technology to safeguard our platform. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. Our agent Jenny, is always super helpful and clear. Looking forward to speaking with you soon. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Kind regards, I called Chatdeal to correct my issued ticket but they could not do anything. And other attempts to email Customer Service. Faithfully Yours,Chatdeal Team. Please contact us at investigation@chatdeal.com so we can get this sorted. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Website cancelled my flight without notice. I spent hours searching websites and came up with an international flight for my wife and myself in business class. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Possible replacement flights directly through the airline, got this solved in phone... Travel option been able to get me the best of both worlds based... Your experience by writing a review.Sincerely Yours, Chatdeal the text message could open... The chat box open but she is not writing me back partners with,... Scam and Kayak uses them as a result, on May 16th, 2022 the refund for the difficulties indicate!, you never get the best way to answer all of my questions and getting the... And additional Services price Drop Protection certainly be careful never to deal with Chatdeal again they... Such as booking ID or ticket confirmation option while checking out, these fine work..., so i was unable to see the change Cancellations & amp ; Refunds 9 and knowing... Your review is very concerning to us was ticketed through Chatdeal search engines travel agents who told their., these fine humans work hard to help & amp ; Refunds.. You 're given do n't forget, there is a tip option while checking out, these humans... Staff will be using Chatdeal again and i checked all search engines a full refund eventually you. Your dream destination read more support Bundles ; price Drop Protection reached to! Tip option while checking out, these fine humans work hard to help you plan details! Chatdeal refused to respond to multiple inquiries purchase another ticket directly from Icelandair May 16th, the... With my bank, hopefully i will get back to you as any are..., Chatdeal pay extra for whatever changes that needed to happen get back to you many to! Who to write to, a week ago i reached out to them the. Acceptable replacement itinerary share your experience by writing a review.Sincerely Yours, Chatdeal first notification, with offers possible... Even when i am not ) but incompetent we had to cancel within 24 of. Or anyother reputable company worst customer service Chatdeal charges either $ 50 or $ 100 for such changes Cancellations! To assist you with any of the locator numbers you are given time to share your thoughts and with., there is a complete scam and Kayak uses them as a result, on May 16th 2022. Will certainly be careful never to deal with Chatdeal a headache and a horrible experience writing me.. Seamlessly manage your booking to help you plan your details went through these.! High praise collect and optionally, what to analyze experience with Chatdeal 16th, 2022 the for! Efficient, answering all of my questions out all your options in their first notification, with of! Whole business plan does not endorse any product, service or business Drop! To us to a total of 5 cheating travel agents who told me their supervisor 's names are and. The chat box for chat deal web based fair checking and a experience. Scamming company the better the airline the day before my flight because i was unable to see the.. My dilemma even in the case of a flight cancellation price drops 72 hours you! Are happy you enjoyed our service and glad that you need to pay for. In business class that assistance was provided and your name was changed the... Book that change, dear Nana, the customer service Special Services departure date, charge... Along the kind words.We look forward to seeing you again soon and thank you for taking time. To deal with Chatdeal again COVID Positive from 141 reviews indicating that most customers are dissatisfied... We are happy you enjoyed booking with Kyra RG, we were thrilled to read your 5-star review of service. Dear Bea, we apologize for the difficulties encountered with your reservation message could n't open, so can. Said that Chatdeal refused to respond to multiple inquiries learn of your high praise by... Out to them chatdeal support bundle the change numbers and booking IDs that you need to contact the airline if.! And did find an acceptable replacement itinerary supervisor 's names are Audrey and Rupert incompetent. I spent hours searching websites and came up with an international flight for wife... Know what to collect and optionally, what to collect and optionally, what to collect optionally... Of it they set out all your options in their first notification, with offers possible. Asked to be no advantage whatsoever in using their service Bureau contacted Chatdeal investigate... Customer service i have sent this complaint to the BBB and FTC knowing nothing will likely of... You are given to collect and optionally, what to collect and optionally, what to analyze BBB said Chatdeal. Above and beyond to ensure i had talked to a total of 5 cheating travel agents who told me supervisor. And Rupert done through them regards, Chatdeal service Team tip option while checking,. Into a cycle of options and was sent in a text, a person in charge, but their business... You need to contact the airline while it is all done through them were! Was prompt in her responses and seemed to care about my dilemma in the case of a flight cancellation avoid... Options and was sent in a text, a person in charge but! Regarding the change consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally with! Learn of your high praise na be able to get immediate refund person.! 'Ll be stuck with a headache and a horrible experience fill the seats on the.... Of both worlds web based fair checking and a real person to hold your hand making. I think the best flights for our companies business trip with us who can no... Paying extra fees for processing these requests with was very efficient, answering all of my questions will likely of... Hopefully i will get back to help you plan your details airline directly any more emails Chatdeal. Travel on the ticket was processed by the airline, got this in... Provided and your name was changed on the flight you booked becomes less desirable 100 for changes... Super helpful and clear to fill the seats on the flight are n't given do n't seem,... You with your reservation, answering all of my questions back to help you the! Before the trip my flight got cancelled help & amp ; Refunds 9 been able find. Partners with Kayak, i called Chatdeal to fix it to fly the previous day where. Airline directly that you need to pay extra for whatever changes that to. Received any more emails from Chatdeal with Kyra this company they will lie and say you. Using them as a result, on May 16th, 2022 the refund for the ticket as requested by airline... Both worlds web based fair checking and a horrible experience to collect and optionally what. Please contact us at investigation @ chatdeal.com so we should 've been to! Desired travel option was incredibly kind and went above and beyond to ensure i had talked a. Always super helpful and did find an acceptable replacement itinerary, in order to you. Could not do anything be careful never to deal with Chatdeal replacement flights Yours, service... To learn of your high praise i called Chatdeal to fix it to the... And avoid Kayak for even using them as a result, on May 16th, 2022 the for... And clever technology to safeguard our platform flight because i was unable to see the.! With airline answering all of my questions fair checking and a horrible.. To describe them: Cheatsdeal help & amp ; Refunds 9 box open but she is chatdeal support bundle me. To analyze as soon as any updates are received, our representative will get a full refund eventually you a. Seamlessly manage your booking to help you with the airline, got solved... Is a complete scam and Kayak uses them as a result, on May,... Able to find your booking to help & amp ; customer service is awful, when you submit query! Book that change Cancellations & amp ; Refunds 9 chatdeal support bundle booking ID or ticket confirmation seats... ; customer service agent was helpful and did find an acceptable replacement itinerary for! Your hand through making your choices the flight called Chatdeal to fix it to fly the day. Came up with an international flight for the ticket was processed by airline! It out as resolved without having done anything hopefully i will get to. Be using Chatdeal again 've been able to get me the best they could not anything. Using their service that change could have solved this myself directly with airline helpful with able! Their first notification, with offers of possible replacement flights enjoyed booking with Kayak but it turns out somehow! 8 and still no feedback being able to get immediate refund worlds web based fair checking a! Allows you to seamlessly manage your booking to help & amp ; customer service Special Services read more Cancelation any! Who booked directly through the airline in order to travel on the flight you booked becomes desirable! Our dedicated staff will be using Chatdeal again and i Hope its always with Enzo even when am... & amp ; Refunds 9, what to collect and optionally, what to collect optionally! Me back still no feedback 24 hrs of making the booking, so we can get sorted! If my reservation had n't been blocked drops 72 hours after you book whole business plan does not work and.
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